Where is the ups store
A Day in the Life of a Franchisee at The UPS Store with Daniel Sigouin
my name is Danielle Segway I'm the owner
of the UPS store in Orleans the UPS
Store is a small business service center
I also do small business consulting and
coaching for managers and business
leaders so the role of the person who
owns a franchise like the UPS Store is
to basically manage the all of the
operations including all the
administration bookkeeping Human
Resources dealing with banks and and and
yeah that's basically the role of a
small business owner so my day in two
sentences would be busy and exciting but
also I'll try to make a difference in
people's lives I work in the business
also work on developing the business so
I wake up around 6 a.m. in the morning I
exercise have a good breakfast because
keeping a healthy lifestyle is important
and I like to do a bit of work at home
return emails look at the emails plan my
day and when I get to work I'm basically
ready to tackle all my tasks at the at
the business and I when I get to work I
ask myself the same question how can I
make a difference today how can I serve
my clients better there's different
things that we need to provide clients
like pricing we do quotations I make
sure that the employees I have their day
is full so we provide them with guidance
the work that needs to be done so if
there needs to be supplies that need be
need to be purchased we order that we
answer client questions any complaints
that they have we answer that so my
education I have a university degree in
Business Administration and throughout
my career career I've been mostly
involved in small business services so
I've devoted my entire career in helping
small business I've been involved with
the store for a year and a half now so
when you buy a franchise when you invest
in a franchise it's not always easy to
find the financing banks traditional
financing and traditional lending it's
not always there when you start a
business so be creative you can go and
see your your relatives and there's
different programs out there as well for
small business owners that are starting
so the way I finance my business there
was a probe there's a program out there
available for francophones banks are
very picky as far as what the they like
to finance if they like to finance hard
equipment not always cash flow and stuff
like that so different programs out
there can can do that so that's what I
did so the skills we you need to to be a
good business person you have to have
good communication skills you need to
like being in public like to speak to
people to get your message across to
promote your business you need a good
risk tolerance being in business and
uneasy there's certain risk involved so
you need that skill as well another
skill I use daily you need to be well
organized any new development that you
want to bring in your business you need
to be able to plan for it properly and
you also need to be very innovative
creative in your business so that you
know clients want to come in your
business and they want to consume your
your services so the tools and equipment
you need obviously you need a location
if you want to run a business a
franchise business you need a location
you also need the proper equipment in
your location we do printing here so we
need the proper equipment to do the
printing we also do graphic designs so
proper computers with proper programs to
do the graphic design the cash register
you also need a personal phone because
people like to communicate with you on
your cell phone you need a vehicle to go
and see your clients and do some
business development and computer to
basically promote your business go on
social media yeah so that's basically
the equipment you need to and the tools
you need to run your business the advice
I would have for people that want to
start a business or for start a
franchise find your why why you want to
do it what's your passion be patient
it's not gonna happen overnight share
with people and duplicate the more you
get out there the more people know you
what you offer the more clients you will
get and the more successful you would be
in your business so when you go out
there and choose which franchise you
want to start myself I looked at a
franchise that could help small business
I've helped small business throughout my
career and the UPS Store was one
franchise that could offer my why I
wanted to be in business find the
franchise that's gonna fit your passion
and fit your wife what makes my career
different from others you get to be your
own boss I've held roles of CEOs and
manager in a different organization and
now am i my own boss for a year and a
half and you don't really like it I
enjoy thanks for watching our video if
there's a career that you want to learn
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